Extended Log

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Recently, I was running some support flows for a CRM application.
After recording the scripts, I was about to run load test. For this purpose I refreshed the database.
When I replayed the scripts with fresh database dump, close case started failing as shown below:
Action.c(344): Notify: Transaction "11. Close Case" started.
Action.c(346): Error -26368: "Text=com.uif.common.ExceptionInfo" found for web_global_verification ("CRMGlobal") (count=1)        [MsgId: MERR-26368]
Action.c(346): web_custom_request("crm_39") highest severity level was "ERROR", 3811 body bytes, 312 header bytes    [MsgId: MMSG-26388]
Action.c(346): Notify: Transaction "11. Close Case" ended with "Fail" status (Duration: 1.1719).

As we can see above there is an exception com.uif.common.ExceptionInfo. The above detail was displayed when the logging level is set to standard log.
Since an exception has occurred after refreshing the database, there must be some parameter dependent on database. So ran the script again with the Extended Log on.
The below log is displayed for the close case. It failed again but with more details.
If we go through the log, we can observe that in respose to the resquest log the following line "x00HClose Case: Failed. There is no available transition to a Closed Status."
Action.c(344): Notify: Transaction "11. Close Case" started.
Action.c(346): web_custom_request("crm_39") started       [MsgId: MMSG-26355]
Action.c(346): Notify: Parameter Substitution: parameter "Ticket" =  "<Tksmau6TK20eK5d7mHyzhZu4UGxZuHlr4t5Cd8s0;appId="
Action.c(346): Notify: Parameter Substitution: parameter "CaseObjid" =  "34359762141"
.
.
.
Action.c(346): t=32887ms: 500-byte request headers for "http://10.25.230.117:9000/crm" (RelFrameId=1, Internal ID=14)
Action.c(346):     POST /crm HTTP/1.1\r\n
...
...
...
Action.c(346): t=33934ms: 312-byte response headers for "http://10.25.230.117:9000/crm" (RelFrameId=1, Internal ID=14)
Action.c(346):     HTTP/1.1 200 OK\r\n
Action.c(346):     Date: Thu, 07 Jun 2012 09:33:49 GMT\r\n
Action.c(346):     Server: Apache/2.0.59 (Unix)\r\n
Action.c(346):     Content-Length: 3811\r\n
Action.c(346):     Content-Transfer-Encoding: binary\r\n
Action.c(346):     X-Powered-By: Servlet/2.5 JSP/2.1\r\n
Action.c(346):     ASCFServer-Elapsed-Nano: 343188943\r\n
Action.c(346):     Keep-Alive: timeout=100, max=487\r\n
Action.c(346):     Connection: Keep-Alive\r\n
Action.c(346):     Content-Type: application/octet-stream\r\n
Action.c(346):     \r\n
Action.c(346): t=34059ms: 2920-byte response body for "http://10.25.230.117:9000/crm" (RelFrameId=1, Internal ID=14)
Action.c(346):     \xAC\xED\x00\x05sr\x000com.uif.common.datatype.ResponsePayloadVo\x00t\xE0\x8FR\xB6\xE0
Action.c(346):     \x95\x0C\x00\x00xpw\x01\x01pur\x000[Lcom. uif.common.datatype.ResponseItemVo;\xDE\x0B
Action.c(346):     \x07p*\x92_\x1C\x02\x00\x00xp\x00\x00\x00\x01sr\x00-com.uif.common.datatype.Respons
Action.c(346):     eItemVo\x00t\xE0\x8FR\xB6\xE0\x98\x0C\x00\x00xpw*\x01\x00\x1Fqaperflab01xp_ReqThread_T1_42
Action.c(346):     _1\x00\x00\x00\x00\x00\x00\x01\x0Fsr\x00#com. uif.common.ExceptionInfo\x00r\xBE\xDC\xEE
Action.c(346):     \xA87`\x03\x00\x04L\x00\x07m_Causet\x00%Lcom/uif/common/ExceptionInfo;L\x00\x0Bm_Cl
Action.c(346):     assNamet\x00\x12Ljava/lang/String;L\x00\tm_Messageq\x00~\x00\x08[\x00\x0Cm_StackTracet\x00
Action.c(346):     \x1E[Ljava/lang/StackTraceElement;xpsq\x00~\x00\x06pt\x00'com.clarify.webframework.AbortEx
Action.c(346):     ceptiont\x00HClose Case: Failed. There is no available transition to a Closed Status.ur\x00
Action.c(346):     \x1E[Ljava.lang.StackTraceElement;\x02F*<<\xFD"9\x02\x00\x00xp\x00\x00\x00$sr\x00\x1Bjava.

Tried the flow manually on the application. Same exception is posted on the screen. So, Close case is failing in application also.
Added the transition in the database, as in every database refresh the transition is deleted and need to create one.
The issue is resolved, after replacing the id of the transition created with that of the old present in the script.
In this way, we can use the Extended log to get the exact cause of the exception.

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